AI receptionist for home care agencies.

What Is an AI Receptionist for Home Care?

An AI receptionist answers your agency's phone calls and messages when your team can't. It is trained on your own services, so it can talk to a family, find out what support their relative needs, and book the next step.

Enquiries don't keep office hours. A family may call in the evening, or message on Facebook at the weekend. An AI receptionist means that first contact is answered straight away, the details are written down the same way every time, and your team starts the next morning with a booked assessment instead of a missed call.

How the AI Receptionist Works in Aim

1. Train it on your services. Both agents are trained on your own knowledge base, so their answers come from your information.
2. Answer every enquiry. Voice AI picks up calls 24/7. Conversation AI replies to SMS, WhatsApp, web chat, Facebook and Instagram instantly.
3. Capture needs and funding. Each conversation records what support is needed and how it will be paid for.
4. Book the assessment. The agent books it straight into your calendar.
5. Hand over to your team. You get the call summary and recording, every conversation is in the agent logs, and your team picks up in the shared inbox exactly where the AI left off.

Voice AI and Conversation AI

A Phone System Built In

The AI receptionist sits on top of a full phone system inside Aim Business Suite. Buy local UK numbers for every branch, or numbers in other countries, in a few clicks. Calls, texts and WhatsApp run through Aim, recorded and logged against the right contact.

• A number per branch, plus UK and international numbers
• Calls from the browser and the app
• Call recording and logs
• Call routing and voicemail

WhatsApp, SMS, email, calls, web chat, Facebook and Instagram all land in one shared inbox, linked to the contact and their care record.

Why Agencies Use an AI Receptionist

• No missed enquiries. Every call is answered, qualified and booked in for an assessment, even at 9pm.
• The same questions every time. Needs and funding are captured on every enquiry, not just the ones that reach the office.
• People stay in charge. The agents hand over to your team when it matters, and every conversation is logged.
• One system with your care. Each conversation is linked to the contact and their care record, in the same system as the rest of your agency.

What It Costs

The 24/7 Voice AI receptionist is part of Aim Business Suite, from £20 + VAT per active staff member a month. That includes everything in Aim Care Manager, plus recruitment, the shared inbox, referrals, social, ads and reviews. It is not part of Aim Care Manager on its own. Aim is introducing usage-based AI credits for Aim Agents, Sentinel and Voice AI, and will confirm rates before anything changes.