Security & compliance

Built for trust. By the book.

Care data is some of the most sensitive data there is. AIM is independently registered and assessed to UK standards, and built so people stay in control of every change.

UK GDPR compliantA Data Processing Agreement is included with every plan.Read the DPA →

Verify our Cyber Essentials Plus certificate on the IASME registry

How we protect your data

Secure by design. Accountable by default.

Roles & permissions

Carers, seniors, managers, finance and family each see only what their role allows.

Full audit trail

Every record change, check-in override and approval is logged with who, what and when.

Humans approve AI

AIM Assist and AIM Agents ask before saving changes, within the permissions you set.

Verified visits

GPS, QR and minimum time-on-site checks, with an override reason captured every time.

Safeguarding alerts

Care notes are checked for safeguarding language so concerns reach a manager fast.

Independently assessed

NHS DSPT Standards Met, Cyber Essentials Plus certified after an independent audit, and registered with the ICO.

AI you can audit

You decide what each agent can change.

Every agent runs inside AIM under the same permissions, controls and logging as your team. Nothing clinical or financial happens without a person signing it off.

How AIM Agents work
Agent permissionsEvery action logged

Agents draft and recommend. Nothing changes until someone on your team approves it.

09:12Rota Agent suggested cover for 3 visits · approved by Sarah
09:40Finance Agent flagged 2 under-time visits
10:05HR Agent requested DBS renewal for Tom R.

Security questions

Is Aim Cyber Essentials Plus certified?

Yes. Aim Automations Ltd holds Cyber Essentials Plus for the whole organisation, independently audited by Cyber Shelter and certified by IASME on 21 October 2026. Verify the certificate on the IASME registry.

Does AIM work with the CQC and other regulators?

Yes. Regulators don't approve software, but AIM is built around what they inspect. In England, that's the CQC's five key questions, Safe, Effective, Caring, Responsive and Well-led, and AIM keeps pace with the CQC's new adult social care framework as it rolls out. It also works for agencies regulated by the Care Inspectorate in Scotland, Care Inspectorate Wales and the RQIA in Northern Ireland. Every CQC inspection of an agency using AIM has so far resulted in an Outstanding rating.

Do you sign a Data Processing Agreement?

Yes. A UK GDPR Data Processing Agreement is included with every plan.

Can families see everything?

No. Family access is invite-only and limited to what you choose to share for their relative.

Can AI agents change records on their own?

AIM Agents work on their own, inside the rules and instructions you set. AIM Assist is the one that asks for your approval. Both are built only for home care, so on most tasks they are faster and more accurate than doing it by hand. Every action is logged.

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